Please note your shipping address must be correct, once you complete the checkout process we will not be able to amend or cancel the order. If you want to change the shipping address or the item then please change it before making the payment as we can not change the shipping address or the items you bought later, we will not be able to check your messages on order notes regarding address change or other information.
Return an item for a refund:
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to send it back, you can ask us if they’ll accept a return or you’ll be able to see in the listing if we offers returns, how long you have to request a return, and any other conditions. You can check the listing by selecting the item in your purchase history.
Once you start a return, we will resolve your issue.
You received a damaged item, it doesn’t match the listing description, or you received the wrong item
How we response depends on the reason for your return:
Accept your return request and offer a full refund – You’ll return the item in the same condition in which it was received, and we issues you a full refund, including the original postage cost. We will also pay for return postage.
If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn’t packaged correctly, we might deduct from the refund to cover the loss in the item’s value.
Offer you a partial refund and let you keep the item – This can be a good compromise when you’re not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you’re happy to keep it.
Send you a message – We may ask you for some more details about your return request, or offer the option of returning an item for a replacement or exchange instead of a refund.
Send the item back:
When we accepts your return, you’ll receive an email to your messages with the subject “Send the item back”. You’ll need to send it back within 10 business days, using tracked postage. Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an other selling site returns label, tracking details are automatically uploaded. If you’re using your own label, you should manually add tracking details to the return. Who covers the postage costs depends on why you’re returning it.
When you’re sending the item back, repack it carefully, and keep in mind that the condition you send the item back to us is important.
If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn’t packaged correctly, we will deduct from your refund to cover the loss in the item’s value.
Receive a refund:
Once the item is delivered to the us, your refund should be processed within 2 business days. Your refund will be sent to your original payment method and funds are usually available within 3-7 business days